Poomio

Support

Operated by IBRDOS Co., Ltd. ((주)아이비알도스) · Contact: dev@ibrdos.com

Start your mini self and greetings

1. Explore with a default character and room first.
2. Confirm that you are at least 16 and meet the age of consent where you live, then sign in with a code sent to your own email.
3. Separately confirm photo ownership, AI processing by OpenAI and overseas transfer before taking or choosing your own photo. Showing your generated mini self to friends is optional.
4. Follow the creation status. You can return to the job after reopening the app. A failed job returns its creation credit.
5. Share an invite link. Once accepted, choose a mood and send a hug, coffee, cheer, high five or good-night wish. Coffee is virtual, with no real purchase or delivery.
6. Find greetings in Memories and share an image. Check that your friend agrees to sharing first.

Creation and connection issues

Use a clear photo of yourself with one face visible. AI may alter details of your appearance. Queue and processing times depend on the network and provider. You can retry a failed creation.

Invites expire after 48 hours and need replacement after expiry. An invite already accepted by another person, or involving blocked accounts, cannot be used. Free accounts allow five friends, Plus twenty. Use the friend screen to block, report or disconnect.

“Waiting to send” while offline is not delivery confirmation. Requests send after reconnection. Notifications are optional. Add Poomio through your home screen’s widget menu and choose a friend in the app. Operating-system refresh limits may delay widget updates.

Purchases and restoration

The first free creation is available once. Plus includes eight monthly creations, twenty friends, all rooms and no ads. While Plus is active, credits reset on the first day of each month at 00:00 UTC and do not carry over. Check the actual store price and period before purchasing. Permanent rooms are separate one-time purchases and remain available when Plus ends.

Use Restore Purchases on a device signed into the store account that made the purchase. Manage subscriptions through the store link in Account. Deleting the account or app does not cancel subscriptions. Request refunds through the relevant store process.

Deletion and contact

Use Download My Data or Delete Account in Account. If you cannot use the app, visit account deletion or contact dev@ibrdos.com. The request is verified with the account’s registered email. Externally shared images and store subscriptions must be managed separately.

For support, include your device model, OS/app version and what happened. Photos or codes are not attached automatically. Do not send sensitive photos, sign-in codes or complete payment details. See the Privacy Policy and Terms of Use. The UI supports nine languages; legal originals are provided in Korean and English.