Poomio

Delete Account

Poomio is provided by IBRDOS Co., Ltd. Delete your account in the app or request deletion at dev@ibrdos.com. You do not need to reinstall the app to make an email request.

Delete in the app

1. Sign in to the Poomio account you want to delete.
2. Choose “Delete account” in Account.
3. Request a new deletion code at that account’s displayed registered email. The address cannot be changed in this screen.
4. Enter the six-digit code and confirm deletion.

Use “Download my data” in Account first if you need a copy. Erased mini selves, connections and greetings cannot be restored through the app. Deletion and sign-in codes have separate purposes.

If you cannot use the app

From your registered address, email dev@ibrdos.com with the subject “Poomio account deletion” and a clear request. For partial deletion, specify the information to remove. The Company may request the minimum verification needed to prevent unauthorized deletion. Naming someone else’s email does not authorize deletion of their account. Do not email verification codes, passwords, payment-card numbers or original face photos.

What is removed and when

Confirmed deletion blocks sign-in and cleans the account’s profile, email mapping, sessions, photos and results, jobs and generation usage, friend connections, greetings and memories, push registrations, consents and purchase-entitlement records from operational storage. Photo cleanup is followed by another sweep approximately ten minutes after the request to catch late uploads through links issued earlier. Large accounts or service failures can take longer; failed cleanup is retried.

The requesting app clears its sign-in state and photo draft. Manage caches on other devices, device backups and exported or shared files at their respective locations. Memory images already shared outside the app are not erased by account deletion.

Information with separate rules

• A minimal deleted-account marker prevents reactivation, and an opaque hash association prevents purchase reuse across accounts. They contain no original photo, email or greeting content. Their retention threshold is 180 days from actual completion of full account erasure, followed by expiry processing. In-progress erasure markers and retry jobs remain until cleanup finishes. You may request deletion of these records; any applicable restriction is explained.
• Requests already sent to OpenAI follow the provider’s separate controls. Standard API data is not used for training by default, but abuse-monitoring logs may last up to 30 days, with legal and safety exceptions. Deleting an original from Company storage does not immediately erase every external copy.
• Apple and Google retain store transactions under their own rules. Support emails sent to the Company have separate retention and rights-request procedures.
• Database recovery backups may contain pre-deletion account data for up to 35 days. Server application logs last 14 days and are configured to exclude original photos, emails, verification codes and request bodies.

See the Privacy Policy for data categories, retention and rights.

Cancel your subscription separately

Deleting an account or uninstalling Poomio does not cancel Plus auto-renewal. Manage it through Apple or Google Play before deletion. Purchases on a deleted account do not automatically move to a new account. See support for restoration, refunds or remaining access.

Contact: dev@ibrdos.com · +82-70-4589-9109