Mealumo

Support

For help with Mealumo, billing, privacy or account deletion, contact dev@ibrdos.com. Mealumo is operated by IBRDOS Co., Ltd.

What to include

Include “Mealumo,” your device and operating system, app version, the approximate time, the displayed error, and steps that reproduce the issue. For billing, include the store, product, purchase date and order number. Send account requests from the email connected to your account.

Do not send passwords, verification codes, or full payment-card numbers. Remove unrelated personal and health information from screenshots or photos.

Email verification

Check the address and spam folder. Codes have six digits and expire after 10 minutes. If you requested multiple codes, use the one associated with the request currently shown in the app. Resend waiting periods and delivery limits apply. Account deletion uses a separate verification request.

Incorrect results or unfinished analysis

Photo analysis assumes you ate all visible food and saves a meal automatically. Open the record to correct portions, ingredients, meal time or nutrients. Missing values do not mean zero, and results cannot guarantee allergy safety.

The app checks job status when connected. Failed jobs restore their feature allowance, and eligible jobs show a retry option. Use a different photo for a non-food result. A separate daily attempt limit applies to repeated failures. Supported upload formats are JPEG, PNG and WebP, with a maximum size of 8 MiB.

Allowance resets

Free accounts receive three photo analyses per day; Pro receives 300 per calendar month. General recommendations are limited to one per day on either plan. Pro also includes 30 local-brand web recommendations per calendar month. Resets use UTC dates and months, independently of billing dates. Check the next reset shown in the app. Existing records remain available after reaching a limit.

Purchased Pro is missing

Confirm that you are using the original Mealumo account and store account, then use Restore Purchases in the Pro screen. Purchases cannot move to a different Mealumo account. Pending payments must finish through the store. If access is still missing, send the order number and purchase date to support.

The store’s purchase screen gives the actual monthly or annual price. Manage renewal through Apple or Google Play. For refunds, use Apple’s refund page, Google Play’s refund information, or contact us. Uninstalling or deleting an account does not cancel a subscription.

Notifications and advertising

Check app choices and device permission for result alerts and daily reminders. Results remain available in the app even if an alert is missed. Where the advertising privacy-choice screen is available, you can revisit it in settings. Mealumo requests non-personalized banners and does not provide meal, body or allergy information for ad targeting. Pro removes app banners.

Your records and privacy

Use “Export my records” in settings to export your data. Manage health-data, AI-processing and overseas-transfer choices in consent settings. Existing records remain available for viewing, export and deletion after withdrawal. The account-deletion page explains complete account deletion and requests made without access to the app.

Deleting an individual meal removes it from lists and totals; server content and its photo may remain until account deletion. Contact us to request permanent removal of particular information. Privacy Policy · Terms

Operator

IBRDOS Co., Ltd. · Representative: Taewoong Ra · Business registration: 829-86-02325 · Mail-order registration: 2026-Seoul Seongdong-0450

Room 618A, 6F, 326 Wangsimni-ro, Seongdong-gu, Seoul, South Korea · +82-70-4589-9109 · dev@ibrdos.com