Skip to content
MealumoSupport and policies한국어

Mealumo

Delete Account

Mealumo is provided by IBRDOS Co., Ltd. Delete your account in the app or send a request to dev@ibrdos.com. You do not need to reinstall the app to make an email request.

Delete in the app

  1. Sign in to the Mealumo account you want to delete.
  2. Open the account screen from settings and choose “Delete account.”
  3. Request a deletion verification code at the connected email address.
  4. Enter the six-digit code in the app and complete deletion.

Use “Export my records” in settings first if you need a copy. There is no account feature for restoring erased meal records or photos.

If you cannot access the app

Email dev@ibrdos.com from your registered address with the subject “Mealumo account deletion” and a clear request to delete the account. For partial deletion, describe the information to remove. We may request the minimum verification necessary to prevent unauthorized deletion. Do not email verification codes, passwords, or payment-card numbers.

What is deleted and when

Confirmed account deletion immediately blocks sign-in and account writes. Email mapping, profile and body/allergy information, photos, meals, recommendations, jobs and usage, device/session records, and consent history are removed from operational storage. Photo cleanup starts first, followed by an additional sweep after approximately 10 minutes to cover late uploads through links issued earlier. Large accounts or service failures can take longer; failed cleanup is retried.

The app also clears the requesting device’s account data. Remove old copies on other devices, device backups, and exported/shared files at their respective locations. Records kept only on a device without an account must be managed on that device.

Deleting an individual meal removes it from lists and nutrient totals. Its server content and photo may remain until account deletion. Contact us if you want permanent deletion of specific information without deleting the entire account.

Information that may remain

  • Database recovery backups may contain pre-deletion information for up to 35 days. Server application logs last 14 days and exclude photos, health data, emails, codes and raw tokens.
  • We retain the random deleted-account ID and deletion time, plus an opaque transaction identifier or purchase-token hash linked to that account ID, to prevent recreation and purchase reassignment. These records contain no email, photo or body information and currently have no automatic expiry. You may request their deletion too; we explain any applicable restriction.
  • Store receipts and subscription transactions held by Apple or Google, and separate records subject to legal preservation, may remain under the applicable duties. This does not justify retaining all photos and health information.
  • Requests already sent to OpenAI remain subject to that provider’s policies, including abuse-monitoring retention. Our store:false setting does not eliminate every form of provider retention.

See the Privacy Policy for categories and periods.

Cancel your subscription separately

Deleting an account or uninstalling Mealumo does not cancel Pro auto-renewal. Manage it through Apple or Google Play. Purchases on a deleted account do not automatically transfer to a new account. Contact support for refund or remaining-access questions.

Contact: dev@ibrdos.com · +82-70-4589-9109